R
Russ S
Guest
While attempting to find a new supplier for insects a friend recomended we try AmericanCricketRanch.com. The following is an account of the less than satisfactory experience.
Our order:
View attachment 277
This does not include shipping.
Upon arrival the insects were unpacked and found in the following condition:
The Crickets, which we didn't get a picture of, were a total loss as they had all escaped from the package. The mealworms were shipped in the same box as the crix, in a loosly tied bag that at a minum half had escaped from. What you see in the last picture is what was left of the mealies. As you can see, the mealworms were old and already beginning to pupate.
At that time we sent the first e-mail about the problem:
Message-ID: <[email protected]>
Date: Wed, 21 Jun 2006 22:35:15 -0500
From: robin <[email protected]>
User-Agent: Mozilla Thunderbird 1.0.7 (Windows/20050923)
X-Accept-Language: en-us, en
MIME-Version: 1.0
To: [email protected]
Subject: Re: Your Order at American Cricket Ranch.com #13400
References: <[email protected]>
In-Reply-To: <[email protected]>
Content-Type: multipart/alternative;
boundary="------------040901070303050909020009"
This is a multi-part message in MIME format.
--------------040901070303050909020009
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit
we recieved out order today and were very disatisfied. the mealies came
in mostly dead. the packaging was horrible. the cvrickets and mealies
were mixxed together because crickets were escaping from the boxws. the
giant mealies .. alot are dead. my husband has not even got to the
supers yet. you did not give us an option on shipping you said in
extreme weather you would pick the best shipping. if you would have
given me the choice i would have chosen next day, i mean considering we
are in texas and all. i was given your name by a very good friend on
mine marcia mc guiness from golden gate geckos and i have been looking
for another carrier for insects but after seeing this and the lack of
comunication as far as shipping and when they were going to be shipped
and through what service and how poorly the bugs looks and the packaging
looks. i have photos if you would like. but i would like a refund.
im sorry this transaction had to go this way but it was very
unprofessional and of sybpar quality overall.
-robin struck
Robin also tried to call him the next day, but there was no answer.
After recieving no reply, we e-mailed again on saturday with the following:
Message-ID: <[email protected]>
Date: Sat, 24 Jun 2006 15:20:22 -0500
From: robin <[email protected]>
User-Agent: Mozilla Thunderbird 1.0.7 (Windows/20050923)
X-Accept-Language: en-us, en
MIME-Version: 1.0
To: [email protected]
Subject: Re: Your Order at American Cricket Ranch.com #13400
References: <[email protected]> <[email protected]>
In-Reply-To: <[email protected]>
Content-Type: multipart/alternative;
boundary="------------020405070900060109080303"
This is a multi-part message in MIME format.
--------------020405070900060109080303
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit
i have yet to get a responce and a refund. i have spoken with marcia
about this as well and she told me that she was going to contact you, as
you have replied to her since i recieved my order yet have not replied
to mine. i would like a refund.
here are the photos taken the day the packages were recieved.
http://s72.photobucket.com/albums/i184/robin_000/american cricket ranch 6-21-06/
she has also seen them and says her order came in the same way and
apparantly you are sending her out a new order however i do not want a
new order shipped out, rather a refund including the shipping charges
thank you
robin struck
If you click on the link in the above e-mail you will see more pictures of the insects and the condition in wich they arrived.
these are their shipping policies:
American Cricket Ranch Shipping Policies
Shipping to areas with temperatures over 90 degrees, we will do our best to deliver live but there will not be a guarantee unless specified AM Over Night Delivery in the note section of your order.
Shipping methods offered by American Cricket Ranch
* Overnight (Extreme Weather)
* Standard 2nd day by UPS
* UPS Ground (CA, AZ, NV, UT only)
* UPS Third Day
All orders will be shipped UPS. We must reserve the right to ship as needed due to weather but will make every effort to ship as you wish. We now offer third day UPS to save even more on your order.(ships only Monday and Tuesday)
Extreme Weather - American Cricket Ranch will use all neccessary means to insure that your shipment arrives in good condition. In the event of a loss American Cricket Ranch will reship your order free of product charge. (you will be required to pay for the additional shipping cost) Please call 619-561-7327 for alternative methods of shipping if you live in extreme weather areas. Extreme weather areas are defined as above 90 degrees F and below 50 degrees F nighttime. American Cricket Ranch may upgrade your shipping to insure that product arrives safely.
A link to the weather here the day they arrived:
http://www.wunderground.com/history...tml?req_city=NA&req_state=NA&req_statename=NA
(Scroll down for temps at different times thruought the day)
Although the weather did go into the 90s here on the day they arrived,before noon when they were delivered it was just below 90 degrees.
As of yesterday I hadn't recieved a refund or any other response.
I decided to call again today, and while on the phone checked the bank and found that a refund in the amount of $41.72 of the $104.97 spent had been posted.
If this is the way their customer service is going to be with a new customer, i couldn't possibly refer them to anyone I know.
With over 100 geckos and other assorted insectavores, it is critical that we find a supplier that will go out of their way to make things right when there is a problem.
This is out experience, You be the judge.
Russell Struck
Robin Struck
Our order:
View attachment 277
This does not include shipping.
Upon arrival the insects were unpacked and found in the following condition:
The Crickets, which we didn't get a picture of, were a total loss as they had all escaped from the package. The mealworms were shipped in the same box as the crix, in a loosly tied bag that at a minum half had escaped from. What you see in the last picture is what was left of the mealies. As you can see, the mealworms were old and already beginning to pupate.
At that time we sent the first e-mail about the problem:
Message-ID: <[email protected]>
Date: Wed, 21 Jun 2006 22:35:15 -0500
From: robin <[email protected]>
User-Agent: Mozilla Thunderbird 1.0.7 (Windows/20050923)
X-Accept-Language: en-us, en
MIME-Version: 1.0
To: [email protected]
Subject: Re: Your Order at American Cricket Ranch.com #13400
References: <[email protected]>
In-Reply-To: <[email protected]>
Content-Type: multipart/alternative;
boundary="------------040901070303050909020009"
This is a multi-part message in MIME format.
--------------040901070303050909020009
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit
we recieved out order today and were very disatisfied. the mealies came
in mostly dead. the packaging was horrible. the cvrickets and mealies
were mixxed together because crickets were escaping from the boxws. the
giant mealies .. alot are dead. my husband has not even got to the
supers yet. you did not give us an option on shipping you said in
extreme weather you would pick the best shipping. if you would have
given me the choice i would have chosen next day, i mean considering we
are in texas and all. i was given your name by a very good friend on
mine marcia mc guiness from golden gate geckos and i have been looking
for another carrier for insects but after seeing this and the lack of
comunication as far as shipping and when they were going to be shipped
and through what service and how poorly the bugs looks and the packaging
looks. i have photos if you would like. but i would like a refund.
im sorry this transaction had to go this way but it was very
unprofessional and of sybpar quality overall.
-robin struck
Robin also tried to call him the next day, but there was no answer.
After recieving no reply, we e-mailed again on saturday with the following:
Message-ID: <[email protected]>
Date: Sat, 24 Jun 2006 15:20:22 -0500
From: robin <[email protected]>
User-Agent: Mozilla Thunderbird 1.0.7 (Windows/20050923)
X-Accept-Language: en-us, en
MIME-Version: 1.0
To: [email protected]
Subject: Re: Your Order at American Cricket Ranch.com #13400
References: <[email protected]> <[email protected]>
In-Reply-To: <[email protected]>
Content-Type: multipart/alternative;
boundary="------------020405070900060109080303"
This is a multi-part message in MIME format.
--------------020405070900060109080303
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit
i have yet to get a responce and a refund. i have spoken with marcia
about this as well and she told me that she was going to contact you, as
you have replied to her since i recieved my order yet have not replied
to mine. i would like a refund.
here are the photos taken the day the packages were recieved.
http://s72.photobucket.com/albums/i184/robin_000/american cricket ranch 6-21-06/
she has also seen them and says her order came in the same way and
apparantly you are sending her out a new order however i do not want a
new order shipped out, rather a refund including the shipping charges
thank you
robin struck
If you click on the link in the above e-mail you will see more pictures of the insects and the condition in wich they arrived.
these are their shipping policies:
American Cricket Ranch Shipping Policies
Shipping to areas with temperatures over 90 degrees, we will do our best to deliver live but there will not be a guarantee unless specified AM Over Night Delivery in the note section of your order.
Shipping methods offered by American Cricket Ranch
* Overnight (Extreme Weather)
* Standard 2nd day by UPS
* UPS Ground (CA, AZ, NV, UT only)
* UPS Third Day
All orders will be shipped UPS. We must reserve the right to ship as needed due to weather but will make every effort to ship as you wish. We now offer third day UPS to save even more on your order.(ships only Monday and Tuesday)
Extreme Weather - American Cricket Ranch will use all neccessary means to insure that your shipment arrives in good condition. In the event of a loss American Cricket Ranch will reship your order free of product charge. (you will be required to pay for the additional shipping cost) Please call 619-561-7327 for alternative methods of shipping if you live in extreme weather areas. Extreme weather areas are defined as above 90 degrees F and below 50 degrees F nighttime. American Cricket Ranch may upgrade your shipping to insure that product arrives safely.
A link to the weather here the day they arrived:
http://www.wunderground.com/history...tml?req_city=NA&req_state=NA&req_statename=NA
(Scroll down for temps at different times thruought the day)
Although the weather did go into the 90s here on the day they arrived,before noon when they were delivered it was just below 90 degrees.
As of yesterday I hadn't recieved a refund or any other response.
I decided to call again today, and while on the phone checked the bank and found that a refund in the amount of $41.72 of the $104.97 spent had been posted.
If this is the way their customer service is going to be with a new customer, i couldn't possibly refer them to anyone I know.
With over 100 geckos and other assorted insectavores, it is critical that we find a supplier that will go out of their way to make things right when there is a problem.
This is out experience, You be the judge.
Russell Struck
Robin Struck
Last edited by a moderator:
