R
REPEtc
Guest
So I am having issues with my website, and I was hoping for some input. Here is some background... and I'm sorry its gonna be a bit of a rant!
My Dad is in the technology industry and when I mentioned to him that I wanted a website, he insisted on finding the right web designer. A good friend of his recommended the person that we are used, and we have been having problems with him since day one. His e-mail response time averages about a week and he is rude as can be. It is so complicated to edit the site, as I can not see the photos from the master page and can not see the gecko's code from the sales page. I have mentioned this to him and his response is pretty much too bad.
The most recent problem arises over shipping. I have recently started selling crested gecko diet on my site and thus have the need to have different shipping options. The way the site is designed, I can either have shipping enabled for each item at a set rate (ex. $35 for geckos or any other product) or I can add it to the total cost of the item and have shipping disabled for everything. I can not change the shipping cost item by item, or even disable it for certain items! For example, have the $35 shipping for any animal and DISABLE shipping for the dry food and add it into the cost of the item. I can not even do that. When I asked him about this, I got the same response.
Technically, the site was done a little while ago, as we sent final payment and the site went live. Is it standard practice to "wipe your hands" of the site when this is done? Admittedly, I should have told him that this was a requirement from the beginning, but I did not realize it would be an issue. He knew it was to be an online store front (I even sent him a list of websites that I liked the design of and wanted to emulate with points about each that I liked and disliked). What online store front in creation has 1 set shipping price? I don't care if you are shipping lizards, fish, or tires.... if it is an online retailer, they will need to have variable shipping costs. I am not sure what to do here! :main_huh:
I guess the main question is just whether or not he is or should be obligated to fix problems in the site. Any input is appreciated. Thanks!
My Dad is in the technology industry and when I mentioned to him that I wanted a website, he insisted on finding the right web designer. A good friend of his recommended the person that we are used, and we have been having problems with him since day one. His e-mail response time averages about a week and he is rude as can be. It is so complicated to edit the site, as I can not see the photos from the master page and can not see the gecko's code from the sales page. I have mentioned this to him and his response is pretty much too bad.
The most recent problem arises over shipping. I have recently started selling crested gecko diet on my site and thus have the need to have different shipping options. The way the site is designed, I can either have shipping enabled for each item at a set rate (ex. $35 for geckos or any other product) or I can add it to the total cost of the item and have shipping disabled for everything. I can not change the shipping cost item by item, or even disable it for certain items! For example, have the $35 shipping for any animal and DISABLE shipping for the dry food and add it into the cost of the item. I can not even do that. When I asked him about this, I got the same response.
Technically, the site was done a little while ago, as we sent final payment and the site went live. Is it standard practice to "wipe your hands" of the site when this is done? Admittedly, I should have told him that this was a requirement from the beginning, but I did not realize it would be an issue. He knew it was to be an online store front (I even sent him a list of websites that I liked the design of and wanted to emulate with points about each that I liked and disliked). What online store front in creation has 1 set shipping price? I don't care if you are shipping lizards, fish, or tires.... if it is an online retailer, they will need to have variable shipping costs. I am not sure what to do here! :main_huh:
I guess the main question is just whether or not he is or should be obligated to fix problems in the site. Any input is appreciated. Thanks!